A PAISLEY care home has been slammed by inspectors over their treatment of a 99-year-old resident.
John Donaldson had complained to the Care Commission – the government body which regulates care homes – after becoming concerned about the way his elderly mum Agnes was being looked after.
Agnes lived at Nightingale Care Home, in Mansionhouse Road, for four years and, initially, was happy there.
But, late last year, John started to notice problems.
He claims that Agnes:
lWas sedated for no apparent reason.
lWas put on a liquid diet without any medical advice.
lLost six kilos in weight
lHad unexplained bruising on her wrist.
lHad to wait six months for staff to do anything about getting her a hearing aid replacement after it went missing.
lHad other people’s clothes put in her wardrobe.
Now the Care Commission has upheld several of the points raised by John and told bosses at the home to take action.
John told the Paisley Daily Express: “Before the end of last year, I couldn’t really complain about the way my mother was being treated. She was happy there, but then we started to notice things and complaints we had made weren’t being dealt with.
“At that point, I contacted the Care Commission and they accepted my formal complaint.
“I’ve since received notification that they have investigated and upheld every complaint I made, with the exception of one about the directors not taking any action when I thought they should be responsible.”
In August, John decided to arrange for Agnes to be moved to another care home.
He said: “She’s doing so much better now. To move someone of that age is a massive risk, which is why I gave Nightingale six weeks to get their act together.
“They promised me everything would be done. I wrote letters and have responses from them agreeing with my complaints and saying that all they can do is apologise for the lack of care provided to my mother.
“I complained to Renfrewshire Council because they work in partnership with the home and they have been fantastic. They had inspected the home and written a detailed report three days after I complained to them.”
John added that he remains concerned about the care being given to the rest of the residents at the home.
The Care Commission report has ordered all staff at Nightingale to undertake training in appropriate management of the food, fluid, nutrition and therapeutic diet of residents.
It also said the owner must ensure the healthcare needs of residents are regularly assessed and met and that information in personal plans is accurate and reflects the needs of service users.
The home has been open for 20 years and currently has 27 residents, who are cared for by 40 full and part-time staff.
Martin Diamond, one of the directors at the care home, said he couldn’t argue with the Care Commission’s findings.
He added: “We have now got a different method of recording changes to diets and the follow-up procedure which involved either a doctor or a nutritionist.
“All our staff have had training but, since the Care Commission report, there has been extra training in all aspects of care, including diet and nutrition.
“We had all relatives of the residents at a meeting two months ago to keep in touch with them and address any concerns they had, but no-one raised anything.
“That doesn’t mean there is no room for improvement, because there always is, but none of the relatives have told us about any concerns they have.”